Shipping & Delivery
There is a particular anticipation that comes with choosing something new for your wardrobe. AtΒ Lmieqvigβ’, operated by Kotn Inc., we want the experience between checkout and delivery to be clear and easy to understand.
This Shipping & Delivery Policy explains how orders are prepared, estimated delivery timeframes, shipping charges, tracking, international shipments, address changes, and what to do when something unexpected happens in transit.
The timeframes below are estimates rather than guaranteed delivery dates. Actual delivery can be affected by destination, carrier operations, customs clearance, weather, holidays, and other circumstances outside our reasonable control.
From Our Collection to Your Wardrobe
Each Lmieqvigβ’ order moves through an order-processing stage before being transferred to the applicable shipping carrier.
During this period, order information is reviewed and merchandise is prepared for shipment.
Because individual styles, colors, and sizes may be processed through different fulfillment operations, the origin of a shipment may vary between orders.
An order containing multiple pieces may also occasionally arrive in more than one package.
When this occurs, tracking information may be provided separately for individual shipments.
1. Order Processing
Standard Processing
Please allow approximately:
2β5 business days
for standard order processing before shipment.
Processing time is separate from estimated carrier transit time.
Business days generally refer to Monday through Friday and exclude applicable public holidays.
For example, an order submitted late on Friday or during a weekend may not begin standard business-day processing until the following business period.
Busy Shopping Periods
Fashion launches, seasonal promotions, holiday shopping periods, and unusually high order volumes can occasionally require additional preparation time.
During particularly busy periods, processing may take up to approximately:
6 business days
If an order experiences an unusual issue that requires additional information, we may attempt to contact you using the email address associated with the purchase.
2. Shipping Charge
Our standard shipping charge is:
$6.99 per order
The applicable shipping charge will be displayed during checkout before you complete your purchase.
If a different shipping promotion, rate, or shipping arrangement applies to a particular order, the amount presented at checkout will govern that purchase.
Any customs duties, taxes, or other government-imposed charges applicable to an international shipment are separate from the standard shipping charge unless checkout expressly states otherwise.
3. Estimated Delivery by Destination
After an order has been processed and shipped, estimated transit times are:
| Destination | Estimated Transit Time |
|---|---|
| United States | 8β14 business days |
| Canada | 10β16 business days |
| United Kingdom | 10β16 business days |
| Australia | 10β16 business days |
| Other Supported International Destinations | 14β21 business days |
These estimates begin after shipment rather than on the date the order is placed.
For example, the total time between placing an order and receiving it generally includes both:
Order Processing + Carrier Transit
Please consider both periods when planning for a particular occasion.
4. Delivery Dates Are Estimates
We work to have orders processed and delivered within the estimated ranges above, but delivery dates cannot be guaranteed.
Transit may take longer because of circumstances such as:
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Carrier network congestion
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Severe weather
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Holiday shipping volume
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Transportation disruptions
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Remote delivery locations
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Customs inspections
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International border processing
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Incorrect or incomplete delivery information
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Local postal or courier delays
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Events outside our reasonable control
A delay does not necessarily mean that a shipment has been lost.
When tracking is available, we recommend checking the most recent carrier information first.
5. Tracking Your Lmieqvigβ’ Order
Once applicable tracking information becomes available for a shipped order, it will generally be sent to the email address provided during checkout.
Your shipping confirmation may contain a tracking number or link that allows you to follow the shipment's progress.
Please make sure your email address is entered correctly when ordering.
When Tracking Has Not Updated Yet
A tracking number may be created before the carrier performs its first physical scan.
For this reason, tracking information can sometimes require approximately:
1β3 business days
after shipment notification to begin showing meaningful movement.
Messages such as βLabel Created,β βShipment Information Received,β or similar carrier statuses do not automatically mean that something is wrong with the shipment.
If tracking remains unchanged for an unusually long period, contact our customer care team with your order number.
6. Multiple-Item Orders
If you purchase more than one Lmieqvigβ’ piece, all items may not necessarily travel in the same package.
For example, a dress and cardigan from the same order may occasionally be processed separately depending on inventory and fulfillment arrangements.
As a result:
-
Packages may have different tracking numbers
-
Packages may begin moving on different dates
-
One item may arrive before another
-
Receiving part of an order does not necessarily mean that the remaining merchandise is missing
When separate tracking information is available, please review each shipment individually.
7. Please Check Your Shipping Address
Before completing checkout, carefully review your:
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Recipient name
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Street address
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Apartment, suite, or unit number
-
City
-
State or province
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Postal or ZIP code
-
Country
-
Telephone number where requested
Customers are responsible for providing accurate delivery information.
An incomplete or incorrect address can cause delays, unsuccessful delivery attempts, or a shipment being returned by the carrier.
8. Address Changes After Ordering
If you discover an address error shortly after placing your order, contact us as quickly as possible:
Include your order number and the corrected information.
We recommend submitting an address-change request within 12 hours after purchase.
We will review the request, but we cannot guarantee that an address can be changed once an order has entered processing or been transferred for shipment.
For security reasons, some address changes may require additional verification.
Once a package has been shipped, the carrier's restrictions may limit or prevent us from changing its destination.
9. Order Cancellation Requests
If you would like to request cancellation, please contact:
as soon as possible after ordering.
We recommend making a cancellation request within 12 hours after purchase.
Please include your order number.
Because we begin preparing orders for fulfillment, cancellation is not guaranteed after an order has entered processing.
If an order can no longer be canceled and you no longer want the merchandise, please review our Returns, Exchanges & Refunds Policy after receiving the order to determine whether it qualifies for return.
10. International Delivery
Where international shipping is offered at checkout, delivery may involve additional processing by customs authorities and local carriers.
International customers should be aware that border processing can affect delivery time.
A package may remain at a customs facility while authorities review documentation or determine whether import charges apply.
Customs procedures vary significantly between countries, and we cannot control the time required by local authorities.
11. Customs Duties, Import Taxes & Fees
For international destinations, customs duties, import taxes, brokerage fees, or similar government or carrier charges may apply depending on the destination and value of the shipment.
Unless checkout expressly states that applicable duties or taxes are included, these charges may be collected separately from the recipient.
Such charges are determined by the destination country's authorities or other applicable entities rather than by Lmieqvigβ’.
Customers placing international orders are encouraged to review their country's import requirements before purchasing.
Lmieqvigβ’ cannot provide individualized tax or customs advice.
12. A Package Marked βDeliveredβ
Carrier tracking may occasionally show Delivered shortly before a package is located by the recipient.
If tracking shows delivery but you cannot find your package, we recommend:
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Checking around the delivery location
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Checking your mailbox or designated parcel area
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Asking other members of your household
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Checking with a building reception desk or mailroom
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Asking nearby neighbors when appropriate
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Reviewing any delivery photograph or carrier notes
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Allowing a reasonable amount of time for final carrier processing
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Contacting the carrier when appropriate
If the shipment still cannot be located, contact service@lmieqvig.com with your order number and tracking information so the situation can be reviewed.
13. Packages Lost During Transit
A temporary tracking delay does not automatically establish that a package is lost.
When a shipment has had no meaningful tracking activity for an unusually long period, we may ask you to contact us so that the available shipping information can be reviewed.
If the applicable carrier confirms that a qualifying shipment has been lost in transit, we will evaluate the order and provide an appropriate resolution, which may include replacement or refund depending on the circumstances and product availability.
Please contact:
and include both your order number and available tracking number.
14. Package or Merchandise Arrives Damaged
We recommend inspecting your shipment shortly after it arrives.
If the package or merchandise appears to have been damaged during transit, please contact us promptly.
For shipping-damage inquiries, contacting us within approximately 72 hours after delivery can make it easier to document and investigate the condition of the shipment.
Please provide:
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Your order number
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A description of the problem
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A photograph of the outer shipping package
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A photograph of the shipping label when available
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Clear photographs showing the affected merchandise
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Any other information reasonably requested to review the issue
Please keep the merchandise and original packaging while the request is being reviewed.
After evaluating the available information, we will determine an appropriate resolution based on the circumstances.
15. Incorrect Item in Your Package
Every Lmieqvigβ’ order should arrive with the style, size, and color purchased.
If the merchandise you receive does not correspond with your order, please contact:
Provide your order number and photographs showing the merchandise and relevant product label or tag.
Our team will review the order information and provide the appropriate next steps.
16. Delivery Attempts & Unclaimed Packages
Depending on the destination and carrier, a signature or other delivery procedure may occasionally apply.
If the carrier cannot complete delivery, it may:
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Attempt delivery again
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Leave collection instructions
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Hold the shipment at a local facility
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Redirect the package according to carrier procedures
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Return the shipment to its sender
Customers should monitor tracking information and respond to carrier instructions when required.
Additional costs resulting from repeated unsuccessful delivery caused by an incorrect address, refusal, or failure to collect a shipment may be handled according to the circumstances and applicable law.
17. Shipping to P.O. Boxes and Special Addresses
Availability of delivery to P.O. Boxes, military addresses, parcel-forwarding services, hotels, and other non-standard destinations can depend on the carrier and shipping service available for a particular order.
If checkout does not accept a destination, please use an eligible alternative address.
Customers using a freight forwarder or third-party parcel forwarding company should understand that responsibility for the shipment may change once the carrier confirms delivery to the forwarding address, subject to applicable law.
18. Planning for an Event or Trip
Many Lmieqvigβ’ pieces are selected for vacations, dinners, celebrations, work events, and other plans.
If you are ordering for a specific date, please allow additional time beyond the standard estimate whenever possible.
Processing and transit times are estimates, and we cannot guarantee arrival before a wedding, vacation, birthday, holiday, departure date, or other individual event.
Ordering early is the best way to provide additional flexibility.
19. Questions About Your Shipment
If you have reviewed your tracking information and still need assistance, our customer care team is available to help with order-related questions.
When contacting us, please include your order number so we can locate the relevant information more efficiently.
Lmieqvigβ’ Customer Care
Email: service@lmieqvig.com
Customer Care Hours
Monday β Friday
9:00 AM β 5:00 PM ET
Lmieqvigβ’ Shipping Information
Lmieqvigβ’
Operated by Kotn Inc.
455 Broadway
New York, NY 10013
United States
Email: service@lmieqvig.com
Please note that the address above is our business contact address and should not automatically be used as a merchandise return address. Customers wishing to return an eligible order should first follow the instructions in our Returns, Exchanges & Refunds Policy and contact customer care for the applicable return instructions.
From a lightweight blouse for an ordinary afternoon to a dress chosen for somewhere memorable, we want every Lmieqvigβ’ order to arrive with clear information accompanying its journey.
Thank you for choosing Lmieqvigβ’.