Returns & Refunds

Finding clothing you love should feel exciting, and we understand that occasionally a style, fit, or size may not work out as expected.

At Lmieqvigβ„’, operated by Kotn Inc., we have established the following return and refund guidelines to explain what to do if you would like to send an eligible purchase back to us.

Please review this policy before returning merchandise. Items sent to an address without following the applicable return instructions may experience delays or may not be eligible for processing.

1. Our 30-Day Return Period

Eligible Lmieqvigβ„’ merchandise may be requested for return within 30 days after delivery.

The return period begins on the date the order is shown as delivered to the shipping address associated with your purchase.

To be considered for a standard return, merchandise should be returned in substantially the same condition in which it was received.

This generally means the item must be:

  • Unworn except for reasonable try-on

  • Unwashed

  • Unaltered

  • Free from stains or visible wear

  • Free from perfume, smoke, deodorant, makeup, or other noticeable odors or marks

  • Returned with original tags attached when applicable

  • Accompanied by valid proof of purchase or identifiable order information

We reserve the right to evaluate returned merchandise before approving a refund.

Items returned in a condition inconsistent with these requirements may be declined where permitted.

2. Trying On Your Lmieqvigβ„’ Clothing

We want you to be able to determine whether your new piece fits appropriately.

You may carefully try on eligible clothing indoors as you normally would when evaluating apparel.

During try-on, please take reasonable care to avoid:

  • Removing or damaging original tags

  • Wearing the garment for an extended period

  • Washing the garment

  • Applying perfume while wearing the garment

  • Getting makeup, self-tanner, deodorant, or other products on the fabric

  • Altering hems, waistlines, straps, sleeves, buttons, or other components

A brief fitting is different from wearing an item as part of an outfit outside the home.

Merchandise showing evidence of extended wear may not qualify as an unused return.

3. Starting a Return

Before sending merchandise back, please contact our customer care team:

Email: service@lmieqvig.com
Phone: (888) 355-1307

When requesting a return, please include:

  • Your order number

  • The name associated with the order

  • The item you would like to return

  • The size and color, where applicable

  • A brief reason for the return

Our customer care team will review the request and provide the applicable return instructions if the merchandise is eligible.

Please follow the instructions you receive before shipping anything.

Do not send merchandise to an address simply because it appears elsewhere on our website. Our corporate/contact address and the location designated for processing a particular return may not be the same.

Unauthorized returns or merchandise sent to an incorrect address may result in significant processing delays.

4. Return Shipping

Return shipping instructions will be provided after an eligible return request has been reviewed.

If a prepaid return shipping label is provided for your return, please use that label and follow the accompanying instructions.

For ordinary preference-based returnsβ€”such as deciding that you prefer another color, style, or sizeβ€”any applicable return shipping cost or deduction will be communicated as part of the return process where relevant.

Different arrangements may apply when we confirm that an item arrived damaged, defective, or different from what was ordered.

Please retain your shipping receipt and available tracking information until the return has been completed.

5. Wrong Size or Change of Mind

Sometimes a dress fits differently than expected, a blouse feels better in another size, or a color simply does not work with your wardrobe.

Eligible merchandise returned because of size, fit, color preference, or a change of mind may be accepted within the standard return period when all applicable return conditions are satisfied.

We recommend reviewing the available size information before ordering.

Fit can vary between Lmieqvigβ„’ silhouettes. For example, a fitted knit top will naturally wear differently from a relaxed blouse, smocked dress, A-line skirt, or wide-leg trouser even when the same labeled size is selected.

If you have a sizing question before purchasing, contact us at service@lmieqvig.com.

6. Damaged, Defective or Incorrect Merchandise

Please inspect your Lmieqvigβ„’ order after delivery.

If you believe you received an item that is damaged, defective, or materially different from the item you ordered, contact customer care as soon as reasonably possible after discovering the issue.

Email:

service@lmieqvig.com

Please provide your order number and a clear explanation of the problem.

We may also request photographs of:

  • The affected garment

  • The specific damaged or defective area

  • Product labels or tags

  • Packaging

  • The incorrect item received

These details help us understand what happened and determine an appropriate resolution.

After reviewing the information, we may provide a replacement, refund, return instructions, or another appropriate remedy depending on the circumstances and product availability.

Please do not discard an affected item until your request has been reviewed and you have received instructions from our customer care team.

7. Exchanges & Different Sizes

Because inventory for individual colors and sizes can change, we generally recommend handling a size or style change by:

1. Requesting a return for the original eligible item; and
2. Placing a separate order for the size, color, or style you prefer.

This approach allows you to purchase an available replacement without waiting for the original return to complete.

Availability of a replacement item cannot be guaranteed.

A new purchase is a separate transaction and will be charged according to the price displayed for that item when the replacement order is placed.

8. Items That May Not Be Eligible for Standard Returns

Certain merchandise may be excluded from standard change-of-mind returns where clearly identified before purchase or where return restrictions are appropriate for hygiene, customization, or other legitimate reasons.

Depending on the merchandise offered by Lmieqvigβ„’, this may include:

  • Gift cards

  • Personalized or custom-made merchandise

  • Items clearly identified as final sale before purchase

  • Merchandise that has been worn beyond reasonable try-on

  • Washed merchandise

  • Altered or modified garments

  • Merchandise missing required original tags

  • Items showing stains, makeup, perfume, smoke, deodorant, or other signs of use

  • Certain intimate or hygiene-sensitive merchandise where applicable and disclosed

Any applicable product-specific restriction should be reviewed on the relevant product or checkout information before completing your purchase.

If you are uncertain whether a particular item can be returned, contact service@lmieqvig.com before sending it back.

Nothing in this section is intended to eliminate rights or remedies that cannot legally be excluded.

9. Promotional and Discounted Merchandise

A promotional price alone does not automatically make merchandise final sale.

Unless an item is clearly identified as Final Sale or otherwise subject to a disclosed return restriction at the time of purchase, eligible discounted merchandise may be evaluated under the applicable return conditions described in this policy.

If a promotion has specific return terms, those terms should be reviewed together with this policy.

10. Return Inspection

Receiving a return shipment does not automatically mean that a refund has been approved.

After merchandise reaches the designated return location, it may be inspected to confirm that:

  • The correct merchandise was returned

  • The return corresponds with the applicable order

  • The merchandise meets the return conditions

  • Required tags or other components are present where applicable

  • There are no signs of disqualifying wear, washing, alteration, or damage

Once the return has been evaluated, we will determine whether it qualifies for a refund.

If additional information is required, customer care may contact you using the information associated with your order.

11. How Refunds Are Issued

When a return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

Please allow processing time after the returned merchandise has been received and inspected.

Once a refund has been initiated, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account.

Processing times vary between financial institutions and are outside our direct control.

If you believe an approved refund has not appeared after a reasonable processing period, first review the relevant payment account and then contact your financial institution when appropriate.

You may also contact service@lmieqvig.com with your order number so we can review the status available to us.

12. Original Shipping Charges

Where an order includes a separately charged original shipping fee, that fee may not be refundable for an ordinary preference-based return unless otherwise required by applicable law or stated as part of a specific offer.

If the return results from a confirmed Lmieqvigβ„’ fulfillment error, defective item, or other qualifying issue, the appropriate treatment of shipping charges will be determined as part of the resolution.

13. Partial Returns

You do not necessarily need to return your entire order if only one eligible item is unsuitable.

For orders containing multiple pieces, you may request to return individual eligible merchandise while keeping the remainder of the order.

When contacting us, identify each item you intend to return so the correct instructions can be provided.

14. Orders Shipped to the European Union

Customers receiving qualifying orders in the European Union may have statutory cancellation or withdrawal rights under applicable consumer law.

These rights may include a 14-day withdrawal period for qualifying distance purchases, subject to applicable conditions and exceptions.

Where statutory rights provide protections beyond this store policy, those statutory rights remain applicable.

Customers exercising a statutory withdrawal right should contact:

service@lmieqvig.com

Please include the relevant order information so we can provide appropriate instructions.

15. Return Address β€” Please Contact Us First

Please do not send a return to our corporate/contact address unless customer care specifically instructs you to do so for that return.

The correct return destination and applicable shipping instructions will be provided after your request has been reviewed.

Sending merchandise without authorization or to an address not designated for the return can prevent us from identifying the shipment and may substantially delay processing.

To request return instructions:

Email: service@lmieqvig.com
Phone: (888) 355-1307

16. Questions About Your Return

If anything about your return eligibility, sizing issue, refund, or return instructions is unclear, contact us before shipping the merchandise.

Having your order number available will help us locate your purchase more efficiently.

Lmieqvigβ„’ Customer Care

Email: service@lmieqvig.com

Our goal is for the experience after your purchase to feel as considered as the clothing itself. If a Lmieqvigβ„’ piece is not right for your wardrobe, our customer care team is available to help you understand the next step.